Help
Support &
Bug Tracker
Found a bug? Experienced a crash? We're here to help.
Before You Start
First, Check
Form
Report a Bug
Logs
%LOCALAPPDATA%/DKgtptest/Saved/Logs
Save Games
%LOCALAPPDATA%/DKgtptest/Saved/SaveGames
Crash Reporter ID
After a crash, Unreal shows an ID — please include it.
DxDiag
Win+R → dxdiag → "Save All Information"
FAQ
Frequently Asked Questions
Do you store personal data?
Only the details from the form are processed — nothing is shared with third parties. See our Privacy Policy for details.
How quickly do you respond?
Usually within two to three business days. Crashes take priority.
Can I attach files?
Yes — via the drag & drop zone in the form or by link (Google Drive, Dropbox, WeTransfer). Please no EXE/ZIP files containing executables.
Where do I find the log files?
Under
%LOCALAPPDATA%/DKgtptest/Saved/Logs. The file DKgtptest.log contains the current session.How do I create a DxDiag report?
Win+R → type
dxdiag → Enter → click "Save All Information..." → attach the generated DxDiag.txt.What is the Crash Reporter ID?
After a crash, Unreal Engine shows a Crash Reporter with a unique ID. This ID helps us match the crash log on our end.
How do I improve performance?
Lower the graphics settings (shadows, post-processing), update your GPU drivers, and close background programs. Minimum requirement: GTX 1060 or equivalent.
Contact
Reach Us Directly
Discord
Join →Fastest answers, community support.
Steam
Community Hub →Discussions, reviews, guides.
Tips
Better Bug Reports
01
Short Steps
The shorter the steps to reproduce, the faster the fix.
02
Attach Files
Log + crash ID + DxDiag save follow-up questions and speed up the analysis.
03
Record a Video
A short video (10–30 seconds) often clears everything up right away.